The following are the procedures the IAYT follows in addressing a complaint against an IAYT-accredited program:
- Formal complaints to the AC must pertain to matters related to program compliance with the IAYT accreditation standards and policies. Persons, groups, or organizations related to the program are considered recognized complainants and may file a complaint.
- The AC is not authorized to adjudicate, arbitrate, or mediate individual faculty or student grievances against a program. Complainants must use all appropriate institutional and professional channels of appeal before filing a formal complaint with the AC. The schools in which programs are housed assume responsibility for implementing and enforcing their own policies in these areas. When alleged violations cannot be resolved within the school, appellate procedures within state systems of vocational and higher education—or state judicial courts—should be used to assess and enforce institutional compliance with policies.
- The AC will not take action on anonymous complaints, and does not make public formal complaints it receives.
- When an oral complaint against an accredited program is received, the complainant is referred to this policy statement and advised that complaints must be submitted to the AC Manager in writing with sufficient documentation to substantiate the complaint.
- When a written complaint against an accredited program is received, the AC Manager acknowledges receipt of the complaint in writing within ten (10) business days.
- The AC Manager analyzes the complaint to determine whether the complaint: (i) is adequately documented, (ii) indicates non-compliance with any of the IAYT’s/AC's accreditation standards or policies, and (iii) if applicable to the specific complaint, has been previously submitted to the program (or school) and has been reviewed by the program (or school) in accordance with its grievance and/or appeals process.
- The AC Manager notifies the complainant in writing within 30 days if documentation is inadequate or the complaint does not indicate non-compliance with the IAYT’s standards or policies. Depending on the nature of the complaint, or if the program's or school’s grievance and appeals procedures have not been utilized, the AC Manager advises the complainant to seek resolution through this process first.
- When a complaint indicating non-compliance with the IAYT’s standards or policies is adequately documented—or a pattern or practice of non-compliance appears to be present when considering past complaints received against the program—the AC Manager sends written notification that a complaint has been filed to the school director of the program; the written notification either provides a report on the substance of the complaint or a copy of the actual complaint, and requests a written response to the complaint within 30 days.
- When the response from the school director is received, the AC Manager compares the documentation provided by the complainant and by the program and, when appropriate, suggests a resolution to the complainant and the program.
- When a resolution suggested by the AC Manger is not accepted by one or both parties, or if the AC Manager considers the response by the program to be inadequate, the matter is referred to the AC for review. Both the complainant and the program are notified of the referral.
- The AC may take one or more of the following actions:
a. Dismiss the complaint for lack of grounds;
b. Hold a hearing with the complainant and program representatives participating by conference call to try to resolve the complaint in a way satisfactory to both parties;
c. Make recommendations binding on the program, based on the written record and/or information received during the hearing, to ensure compliance with the IAYT accreditation standards and policies; and/or
d. Require a visit to the program by an ad hoc committee of the AC to review the matter cited in the complaint and adopt recommendations, if warranted, based on the findings of the committee, for correcting the situation (in this case, the program covers the cost of the visit).
- The AC Manager sends a written report of the AC’s action on the complaint to the complainant and the program within 14 days of the committee meeting at which the action was taken. This report constitutes the AC's final action with regard to the complaint and may not be appealed.